Increase Your Customer Loyalty

Improvements we Make to Your Customer Service Will be Measured Using Metrics
Such as the Net Promoter Score…

Cape Consulting Lyn Etherington Customer Service ConsultantYou can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round.

Cape Consulting provides companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition. My team has demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact customer service, resulting in real, measurable improvements in customer loyalty.

We look forward to hearing from you soon.

Lyn Etherington.

Find Out More Here
Get in Touch With Cape Consulting

A Few of the Satisfied Clients Cape Consulting Have Helped to Deliver Outstanding Customer Service

- Featured Testimonial -


Cape Consulting helped us to produce a unique relationship coaching programme. We have seen every single underwriter in our business improve their relationship behaviours. This has genuinely transformed what we do...

5 star hiscox review

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In seeking to understand how we could grow our business through brokers, research clearly told us that brokers wanted us to demonstrate a better understanding of their business and to build stronger relationships with them...

5 star hiscox review

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Nutricia specialises in the delivery of advanced medical nutrition for the very young, the old, and the sick. As well as being the largest specialist nutrition company in Europe, Nutricia is the market leader in the UK...

5 star hiscox review

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The Baxi Heating Customer Contact Centre is a business to business operation supporting thousands of plumbing and heating branches throughout the UK...

5 star hiscox review

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The RAC’s Delivering Exceptional Service programme is designed to drive value and loyalty from every customer interaction. Cape Consulting’s Experience Audit identified how we could create a tangible quality...

5 star hiscox review

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The Bank launched Helpful Banking in 2010 and since then we have worked in partnership with Cape Consulting to make it become a reality in Telephony. Cape Consulting helped us diagnose what our front-line staff needed to do better to deliver the Helpful Banking promise...

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See More of What Our Clients Say Here

- A Few Clients We Have Helped -
to gain outstanding cutomer service



News & Reports from the World of Customer Service

What Excellent Customer Service Has Been Doing for Companies Like Yours and How It's Been Measured Effectively

Top Companies for Customer Service 2014
So, the waiting is over - the announcements have been made! Who are the top companies for customer service...
Nutricia - NPS score of 83!
Nutricia is the market leader in the UK– delivering Customer Service Excellence & an NPS score of 83!
Net Promoter Score
Net Promoter was published in 2003 by Fred Reichheld of Bain & co.
It had a huge impact on the way in which...
Case Study / Testimonial
Baxi Makes it Simple – and achieves recognition in the Top 50 Companies for Customer Service 2014