You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round.
Cape Consulting provides companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition.
We have demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact customer service, resulting in real, measureable improvements in customer loyalty.
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Get in Touch With Cape Consulting
A Few of the Satisfied Clients Cape Consulting Have Helped to Deliver Outstanding Customer Service
- Our Clients Are Highly Valued -
and receive outstanding training
We are privileged to have worked with some really great companies and helped them to
understand how to make their customers
happier - enabling them to strengthen their ongoing customer relationships and improve sales, revenue and fortify their companies.
RBS said: “Our customer charter promises friendly and helpful staff and since working with Cape Consulting, our customers have rated our telephony advisers at over 92% in delivering this promise”.
See More of What Our Clients Say Here
News & Reports from the World of Customer Service
What Excellent Customer Service Has Been Doing for Companies Like Yours and How It's Been Measured Effectively
Top Companies for Customer Service 2013
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