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Cape Consulting helps organisations to differentiate through the service experience they deliver to their customers. Our clients derive measurable improvements in their customer loyalty translating in to commercial advantage.
Call Centre Members List the winners

Top Winning Companies for Customer Service in 2013

So... the waiting is over, the announcements have been made! Who are the Top Companies for Customer...

Call Centre - Members List 2013 sml

And the winner is…

This evening is very exciting for Customer Services! The winner of the 2013 Top 50 Companies...


Allianz client training Cape Consulting

Allianz: Big Improvement in Net Promoter

"In seeking to understand how we could grow our business through brokers, research clearly told us...

Business Net Promoter Score

Net Promoter Score

Net Promoter® was published in 2003 by Fred Reichheld of Bain & Co. It had a huge impact on...



A few of our satisfied clients

Cape Consulting has helped to improve the customer service delivered by many businesses, here are a few of our satisfied clients.