Increase Your Customer Loyalty

Improvements we Make to Your Customer Service Will be Measured Using Metrics
Such as the Net Promoter Score…

Cape Consulting Lyn Etherington Customer Service ConsultantYou can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round.

Cape Consulting provides companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition. My team has demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact customer service, resulting in real, measurable improvements in customer loyalty.

We look forward to hearing from you soon.

Lyn Etherington.

Find Out More Here
Get in Touch With Cape Consulting

A Few of the Satisfied Clients Cape Consulting Have Helped to Deliver Outstanding Customer Service

- Our Clients Are Highly Valued -
and receive outstanding training

We are privileged to have worked with some really great companies and helped them to
understand how to make their customers
happier - enabling them to strengthen their ongoing customer relationships and improve sales, revenue and fortify their companies.

RBS said: “Our customer charter promises friendly and helpful staff and since working with Cape Consulting, our customers have rated our telephony advisers at over 92% in delivering this promise”.

See More of What Our Clients Say Here

- A Few Clients We Have Helped -
to gain outstanding cutomer service


News & Reports from the World of Customer Service

What Excellent Customer Service Has Been Doing for Companies Like Yours and How It's Been Measured Effectively

Top Companies for Customer Service 2013
So, the waiting is over - the announcements have been made! Who are the top companies for customer service...
And the Winner is...
This evening is very exciting for customer services - the winner of the 2013 Top 50 Companies will be
Net Promoter Score
Net Promoter was published in 2003 by Fred Reichheld of Bain & co.
It had a huge impact on the way in which...
Allianz: Big Improvement in Net Promoter
“In seeking to understant how we could grow our business through brokers, research clearly told us...