Increase Your Customer Loyalty

Improvements we Make to Your Customer Service Will be Measured Using Metrics
Such as the Net Promoter Score…

Cape Consulting Lyn Etherington Customer Service ConsultantYou can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round.

Cape Consulting provides companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition. My team has demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact customer service, resulting in real, measurable improvements in customer loyalty.

We look forward to hearing from you soon.

Lyn Etherington.

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Get in Touch With Cape Consulting

A Few of the Satisfied Clients Cape Consulting Have Helped to Deliver Outstanding Customer Service

- Featured Testimonial -


Cape Consulting helped us to produce a unique relationship coaching programme. We have seen every single underwriter in our business improve their relationship behaviours. This has genuinely transformed what we do...

5 star hiscox review

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See More of What Our Clients Say Here

- A Few Clients We Have Helped -
to gain outstanding cutomer service


News & Reports from the World of Customer Service

What Excellent Customer Service Has Been Doing for Companies Like Yours and How It's Been Measured Effectively

Top Companies for Customer Service 2014
So, the waiting is over - the announcements have been made! Who are the top companies for customer service...
Nutricia - NPS score of 83!
Nutricia is the market leader in the UK– delivering Customer Service Excellence & an NPS score of 83!
Net Promoter Score
Net Promoter was published in 2003 by Fred Reichheld of Bain & co.
It had a huge impact on the way in which...
Case Study / Testimonial
Baxi Makes it Simple – and achieves recognition in the Top 50 Companies for Customer Service 2014