How Cape Consulting Deliver Real,
Measurable Improvements in Your Sales

The Results of Improvements we Make to Your Customer Service Will be Measured Using Metrics Such as the Net Promoter Score…

hp-top-guysYou can dramatically improve the experience your customers get when they use your
company, leading to more customer loyalty, more revenue and a better reputation all round.

Cape Consulting provide companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition.
We have demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact
customer service, resulting in real, measureable
improvements in sales.

Find Out More Here
Get in Touch With Cape Consulting

News & Reports from the World of Customer Service

What Excellent Customer Service Has Been Doing for Companies Like Yours and How is Has Been Measured Effectively

Top Companies for Customer Service 2013
So, the waiting is over - the announcements have been made! Who are the top companies for customer service...
And the Winner is...
This evening is very exciting for customer services - the winner of the 2013 Top 50 Companies will be
Net Promoter Score
Net Promoter was published in 2003 by Fred Reichheld of Bain & co.
It had a huge impact on the way in which...
Allianz: Big Improvement in Net Promoter
“In seeking to understant how we could grow our business through brokers, research clearly told us...