Our Latest News and Reports

Cape Consulting helps organisations to differentiate through the service experience they deliver to their customers. Our clients derive measurable improvements in their customer loyalty translating in to commercial advantage.

Don’t Waste Time and Money Satisfying Customers

Don't waste time and money satisfying customers - a new, research-driven whitepaper from...

Lowering the Bar: New Metrics to Fix Your Struggling Contact Center

In an effort to gain recognition and respect, too many struggling contact centers try to bite off...


Allianz client training Cape Consulting

Allianz: Big Improvement in Net Promoter

"In seeking to understand how we could grow our business through brokers, research clearly told us...

Business Net Promoter Score

Net Promoter Score

Net Promoter® was published in 2003 by Fred Reichheld of Bain & Co. It had a huge impact on...



A few of our satisfied clients

Cape Consulting has helped to improve the customer service delivered by many businesses, here are a few of our satisfied clients.