Cape Consulting - improving customer service;
increasing profits
We help companies deliver the type of customer service that gets people talking.
You want customers to tell friends and colleagues they've had a great service experience, staff to share their latest ideas to make customer service better, managers to talk about customer service at meetings. Achieve that, and you will increase customer satisfaction, improve productivity and create more profitable business.
Of course it's about more than just talking - and that's where we come in. You'll recognise many of our clients - they're great people to do business with - why not join them?
Talk to us on 01483 230400
"Working with Cape Consulting is
an absolute pleasure. They deliver exceptional service and
honest, accurate feedback. The knowledge and experience that
was applied to the execution and presentation of my project
was professional and absolute. They created confidence in
the credibility of the findings which resulted in a number
of high-priority, strategic policy launches."
Simone France, Marketing Manager, Dextra
Solutions, Part of the 20:20 Mobile Group
"I have found Cape Consulting to
be a great company to use and work with. I have used their
services for several years now and will continue to do so.
The professionalism and attention to detail is consistent
and a real credit to them. Their services come highly recommended
from me and they have proven to be a great asset to what I
do with Pitcher & Piano's Academy programme."
Jon Lewis, Training and Recruitment Manager,
Pitcher & Piano
Click
here for more clients' comments
Customer Loyalty, A Guide for Time-Travelers
In their book on customer loyalty Lyn Etherington
and Sionade Robinson present their view that even in the internet
age, customers still love to find organisations to which they
can be loyal.
The book discusses the relationship between
businesses and their customers and investigates the reasons
why customers want to be loyal. Lyn and Sionade provide examples
of practical steps commercial organisations can take to win
and maintain customer loyalty, and how this will maximise
profitability. They dentify how to increase the liklihood
of customers being prepared to recommend to others through
the development of Loyalty Building Experiences™.
Published by Palgrave MacMillan
Recommended price: £25.00.
ISBN:1-4039-9763-2
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