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F&C: Number 1 position in Top 50 Call Centres
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RBS Telephony Centres
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Improving the Customer Experience
Ensuring sustainable benefits for your business
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Training that delivers results
Analysing the skills gap
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When it comes to service, good isn’t good enough!
Want to drive improvements in your Net Promoter® Score?
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Our Latest News and Reports
Cape Consulting helps organisations to differentiate through the service experience they deliver to their customers. Our clients derive measurable improvements in their customer loyalty translating in to commercial advantage.
Don’t Waste Time and Money Satisfying Customers
Don't waste time and money satisfying customers - a new, research-driven whitepaper from...
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Lowering the Bar: New Metrics to Fix Your Struggling Contact Center
In an effort to gain recognition and respect, too many struggling contact centers try to bite off...
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Allianz: Big Improvement in Net Promoter
"In seeking to understand how we could grow our business through brokers, research clearly told us...
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Net Promoter Score
Net Promoter® was published in 2003 by Fred Reichheld of Bain & Co. It had a huge impact on...
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A few of our satisfied clients
Cape Consulting has helped to improve the customer service delivered by many businesses, here are a few of our satisfied clients.
Read more of our clients' testimonials here...