What our clients say - Bank of Ireland

"The Bank hired Cape Consulting to give clarity about service and measure performance, to define what good service looks like and what you need to do to deliver it. They helped set our standards for excellent service and designed training programmes to ensure we met them. Our long-term commitment to building superior customer service, initiated with Cape, has so far brought a 15-point improvement in customer satisfaction and helped improve staff engagement.”

Brian Lande
Programme Manager, Customer Service Programme

What our clients say - Barclays Bank

"Cape Consulting has developed processes that focus on winning the commitment and enthusiasm of the people with the responsibility of looking after customers. The programme we implemented nationally at Barclays motivated a lot of our people to think about our customers and their needs. I recall hearing much debate in Barclays about how further improvements to customer service could be achieved."

Head of Service Implementation & Measurement Barclays Bank

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