Bank of Ireland
"The Bank hired Cape Consulting to give clarity about service and measure performance, to define what good service looks like and what you need to do to deliver it. They helped set our standards for excellent service and designed training programmes to ensure we met them. Our long-term commitment to building superior customer service, initiated with Cape, has so far brought a 15-point improvement in customer satisfaction and helped improve staff engagement.”
Brian Lande
Programme Manager, Customer Service Programme |
