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What our clients say - Bank of Ireland
"The Bank hired Cape Consulting to give
clarity about service and measure performance, to define what
good service looks like and what you need to do to deliver
it. They helped set our standards for excellent service and
designed training programmes to ensure we met them. Our long-term
commitment to building superior customer service, initiated
with Cape, has so far brought a 15-point improvement in customer
satisfaction and helped improve staff engagement.”
Brian Lande
Programme Manager, Customer Service Programme

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What our clients say - Barclays Bank
"Cape Consulting has developed processes that
focus on winning the commitment and enthusiasm of the people
with the responsibility of looking after customers. The programme
we implemented nationally at Barclays motivated a lot of our
people to think about our customers and their needs. I recall
hearing much debate in Barclays about how further improvements
to customer service could be achieved."
Head of Service Implementation & Measurement
Barclays Bank

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