What our clients say -

Hibernian General Insurance

“Measuring Net Promoter Score in isolation is of limited benefit - just a snapshot of the customer view. Two factors make Cape Consulting stand out from the norm. They took the trouble to get to know my business, using this knowldege to inform their analysis. Their methodology combines the theory of NPS with the practical "Loyalty Building Experiences" to give me concrete steps to improve my processes and interactions with our customers.

Generally speaking I am not a fan of consultants.
I am a fan of Lyn Etherington!"

Brian O'Connor, Executive Manager, Claims
Hibernian General Insurance

What our clients say - WS Atkins plc

"Lyn presented at a workshop I ran in the spring. Of all the speakers she was the most popular. Her success was that she was clear, backed her arguments up with lots of data and was expert in her field. I will be working with Lyn again on 'customer experience' and customer intimacy' development and improving our client feedback process."

John Priestland, Business Development Director
Design & Engineering Solutions
WS Atkins plc

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