Hibernian General Insurance
"Measuring Net Promoter Score in isolation is of limited benefit - just a snapshot of the customer view. Two factors make Cape Consulting stand out from the norm. They took the trouble to get to know my business, using this knowledge to inform their analysis. Their methodology combines the theory of NPS with the practical "Loyalty Building Experiences" to give me concrete steps to improve my processes and interactions with our customers.
Generally speaking I am not a fan of consultants.
I am a fan of Lyn Etherington!"
Brian O'Connor, Executive Manager,
Claims
Hibernian General Insurance
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