What our clients say

Bank of Ireland
Barclays Bank
Citroën UK Limited
Dextra Solutions
Pitcher & Piano
Compaq Computer Ltd
F&C Investments
Hibernian General Insurance
Lloyds TSB
McCarthy & Stone plc
Norwich Union
Partnerships UK
Portman Building Society
Prudential General Insurance
RAC
Sport England
Shipowners Protection Ltd
SunGard Vivista
The Woolwich
Virgin Atlantic
WS Atkins

Norwich Union

“Customer loyalty is absolutely central to our overall strategic development. This has been a truly transforming initiative; not only transforming the quality of the customer relationship but also the enjoyment call centre agents find in their work. When we first met Cape Consulting they emphasised the commercial benefits of their work and we have found this initiative to be a highly effective one for us. Sales are up by 14%, failure demand is down by 20%, motivation is up and more customers are willing to recommend us to others.”

John Willmott,
Director of Operational Change