What our clients say - McCarthy & Stone

“McCarthy & Stone is totally committed to making buying a property a happy and rewarding experience for every customer. Cape Consulting has played a fundamental part in the development of our service strategy, working with us for over five years to engage both staff and customers in identifying the service aspects most important in creating a positive customer experience.

Their Homeowner Questionnaire is used from Board to site level, to focus on and improve this experience. Their training for frontline staff has highlighted the need for everyone on site to work as a team and their coaching development for senior managers is creating local empowerment. Cape Consulting’s involvement drives us to focus on service delivery and ensures we stay ahead of our competitors.”

Howard Phillips, Chief Executive
McCarthy & Stone

What our clients say - The Woolwich

"Cape Consulting has helped us to transform every stage of the service improvement process, from identifying customers' expectations and the skills needed to meet them, to coaching staff to hone those skills, to measuring the results. Their involvement has brought about clear increases in customer satisfaction with no adverse effect on productivity, a ground breaking achievement."

Andy Dimbleby, Production Director
The Woolwich

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