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What our clients say - McCarthy & Stone
“McCarthy & Stone is totally committed to
making buying a property a happy and rewarding experience
for every customer. Cape Consulting has played a fundamental
part in the development of our service strategy, working with
us for over five years to engage both staff and customers
in identifying the service aspects most important in creating
a positive customer experience.
Their Homeowner Questionnaire is used from
Board to site level, to focus on and improve this experience.
Their training for frontline staff has highlighted the need
for everyone on site to work as a team and their coaching
development for senior managers is creating local empowerment.
Cape Consulting’s involvement drives us to focus on
service delivery and ensures we stay ahead of our competitors.”
Howard Phillips, Chief Executive
McCarthy & Stone

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What our clients say - The Woolwich
"Cape Consulting has helped us to transform every stage of the service improvement process, from identifying customers' expectations and the skills needed to meet them, to coaching staff to hone those skills, to measuring the results. Their involvement has brought about clear increases in customer satisfaction with no adverse effect on productivity, a ground breaking achievement."
Andy Dimbleby, Production Director
The Woolwich

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