Customer Service Improvement
 
 
 
 
 
 

What our clients say

Allianz Insurance
Bank of Ireland
Citroën UK Limited
Dextra Solutions
Pitcher & Piano
Compaq Computer Ltd
F&C Investments
Hibernian General Insurance
Lloyds TSB
McCarthy & Stone plc
Norwich Union
Partnerships UK
Portman Building Society
Prudential General Insurance
RAC
Royal Bank of Scotland
Sport England
Shipowners Protection Ltd
SunGard Vivista
The Woolwich
Virgin Atlantic
WS Atkins

Sport England

"Cape Consulting's methodology ensured we involved staff right from the outset. Engaging staff in the research and then developing an action plan has resulted in their total support for, and ownership of, our service strategy and it has made operational changes easier to implement."

Howard Darbon
Director of Organisational Development
Sport England