Top 50 Companies for Customer Service Awards
Thursday 23rd October 2014 Top 50 Companies for Customer Service Awards – The UK’s only benchmarking programme which uses a Find Out More Here
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Top Winning Companies for Customer Service in 2013
So… the waiting is over, the announcements have been made! Who are the Top Companies for Customer Service in 2013?? Find Out More Here
And the winner is…
This evening is very exciting for Customer Services! The winner of the 2013 Top 50 Companies for Customer Service will Find Out More Here
ECCCSA Awards 2013 Review
In recent years I’ve been privileged to be involved as a judge of the European Call Centre and Customer Service Find Out More Here
Institute of Customer Service in issue 22 of Public Service Review
CEO Jo Causon describes to Editor Laura Evans how efficiencies can be achieved through better customer experiences.
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The UK Customer Satisfaction Awards are now open for entries
Entries can now be submitted for the 2014 UK Customer Satisfaction Awards. The Awards recognise organisations that deliver excellent and innovative customer service in order to meet their customers’
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Annual Conference 2014: Customer service strategies for the new world economy
Taking place on 25 February 2014 at the London Lancaster Hotel the Institute’s 2014 Annual Conference will focus on the affect customer service can have on the global economy.
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5 Questions to Assess Your Marketing Strategy
The marketing landscape of 2013 is a menagerie of media vehicles, digital tools & platforms, Big Data initiatives, sales channels and influencer programs — all requiring coordination
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Get Satisfaction: Lessons from The Rolling Stones’ Pricing Failure
Over the years, the Rolling Stones have shown the world about what rock ‘n’ roll is all about. Back in May, they looked to prove this again by embarking on a 50 th annive
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Q & A: Disney Destinations on How to Create a Magical (Customer) Experiences"
Known globally for its customer experience excellence, Disney Destinations will be hosting Customer Management IQ's Call Center Executive Leadership Forum in Orlando on July 26. In advance of tha
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