Customer Strategy and Planning 2014
A regular fixture on the Raising Customer Standards calendar is the “Customer Strategy and Planning” event at the Metropole, Brighton. Find Out More Here
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Customer Service Success Traits
Think about the top companies and businesses in the world? Most of them wouldn’t be there to day if wasn’t Find Out More Here
4 Points to Remember about Web Chat
Key points to remember when using web chat to communicate with customers. 60% of online transactions are abandoned before they Find Out More Here
4 Points to Remember about Email
Four points to remember when using email to communicate with your customers. In the mind of a customer, their email Find Out More Here
4 Useful Training Strategies
Customer Service Training that’s different and impactful, here are 4 areas to address in your training programmes. 9 seconds to Find Out More Here
Transferring skills
We love being part of your organisation while we are working with you on a project. But the only way Find Out More Here
Services Skills
Training that delivers results A thorough analysis of the strengths and weaknesses of your front line staff, their team leaders Find Out More Here
Partnerships UK
“We engaged Cape Consulting to help us gain independent feedback about our performance and to explore the opportunities that our Find Out More Here
Online Survey
Cape Consulting is confident of Measurable Results
We believe in establishing success criteria at the outset. We are so confident our techniques will make a difference that Find Out More Here
