Train the trainer
Creating a customer service culture is not a one-off task. It needs continual reinforcement and training. Where appropriate, Cape Consulting develops Train the Trainer programmes to transfer skills so that organisations have the flexibility of in-house training support. We want to maintain the quality of Cape Consulting’s programmes so, having trained trainers, we observe, co-facilitate and accredit trainers before they are self-sufficient.
Train the Trainer programmes are invaluable where there is a large multi-site training programme to deliver, and can also be invaluable for team leaders who may need to train new staff on a regular basis.