Useful Links

Cape Consulting has put together a list of sites that may be of interest to our clients.

Professional Services Marketing Group:
http://www.psmg.co.uk

European Centre for Customer Strategies:
http://www.eccs.uk.com

Customer Management magazine:
http://www.customer-strategy.co.uk

Customer Service Awards:
http://www.customerserviceawards.co.uk

The Marketing Society:
http://www.marketing-society.org.uk

Emerald Insight Journals:
http://www.emeraldinsight.com

UK Business Directories

The MATReN UK Directory Listings

Thames Valley Business Directory

UK Small Business Directory

UK Maze

More Useful Links

The Fizzback Group
http://www.fizzback.com

Fizzback helps companies to listen, respond and act in real time to their customers' comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word of mouth.

CFS Europe
http://www.cfs-europe.net
CFS-Europe provides a unique Customer Feedback System that captures information from customers at the service delivery point. The Customer Feedback System is an interactive electronic data capturing key pad that enables customers to answer questions about the service they have just received, so providing immediate feedback that can be acted on straightaway.