Useful Links

Cape Consulting has put together a list of sites that may be of interest to our clients.

Customer Service Conferences:
http://www.centaur-conferences.co.uk

Professional Services Marketing Group:
http://www.psmg.co.uk

European Centre for Customer Strategies:
http://www.eccs.co.uk

Customer Management magazine:
http://www.customermanagementonline.com/editorial/

CRM and Contact Centre 247 - Call Centre (IP) & CRM software resource
http://www.crmandcontactcentre247.com/

More Useful Links

Customer Service Awards:
http://www.customerserviceawards.co.uk

The Marketing Society:
http://www.marketing-society.org.uk

Emerald Insight Journals:
http://www.emeraldinsight.com

CFS Europe
http://www.cfs-europe.net
CFS-Europe provides a unique Customer Feedback System that captures information from customers at the service delivery point. The Customer Feedback System is an interactive electronic data capturing key pad that enables customers to answer questions about the service they have just received, so providing immediate feedback that can be acted on straightaway.

UK Business Directories

The MATReN UK Directory Listings

Thames Valley Business Directory

Buy Shopping Online - Consumer Directory

UK Small Business Directory

UK Maze