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Consulting services
Cape Consulting specialises in customer service
consultancy, research, measurement and training in consumer
and business to business markets.
The very nature of consultancy means that
no two assignments are exactly alike. Some focus on research
methodology, feedback and action planning; some on training
for service skills and others are strategic, supporting senior
management in defining what service means for their organisation
and identifying processes for delivery and gaining operational
commitment.
We have the experience, proven techniques
and inspiration to help your business deliver excellent customer
service. How we achieve that depends on where you are now
and how much information and commitment you already have.
Successful customer service strategies need
senior level commitment, in-depth knowledge of what customers
want, support for continuous improvement and front line staff
capability and involvement and It is also highly unlikely
that real or lasting change will be achieved without making
service a priority for the whole organisation.
These are some of the services we offer - it's by no means an exhaustive list, but it will give you some idea of the scope of what we do.
Consultancy
Service strategy development
Service diagnostics
Integrating brand values and service delivery
Service performance indicators
Senior team facilitation
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Customer & employee research
Customer service experience measurement
On-line surveys
Focus groups
Mystery shopping
Postal and telephone surveys
One-to-one interviews
Climate research
Employee motivation studies
Customer service training and coaching
Leadership in a service environment
Coaching for service skills
Customer service training for front line staff and supervisors
Account management service skills development
Client sectors
Automotive
Financial services
Insurance
IT
Leisure
Professional services
Property development
Public sector
Retail
Utilities
Tell
me more about Business to Business - Click here or call
01483 230400 to find out more
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