Customer service consulting overview

Cape Consulting helps some of the UK's leading brands provide outstanding service for their customers.

Successful businesses are clear about what their customers want and structure their organisations to deliver. They make customer service a management priority, recruit and reward for service and focus investment on the aspects of service that are most important to customers.

Our approach combines research, consultancy, training and measurement to help our clients develop customer service strategies that meet their customers' expectations.

Working with clients such as Aviva, Allianz Insurance, F&C Investments, Royal Bank of Scotland and the RAC we have demonstrated time after time that our techniques measurably improve customers' experience and positively impact retention and loyalty. Our approach delivers real improvements for our clients in terms of commercial metrics such as sales conversion, operating costs and staff attrition.

Our approach is relevant across a broad range of industries and services in both the private and public sectors and in consumer and business to business markets.