Think about the top companies and businesses in the world?
Most of them wouldn’t be there to day if wasn’t for the outstanding customer service that they provide for their customers. These are the companies that boast some of the most top quality, effective and outstanding customer service toward customers and as a result have many positive reviews by customers. Most of all, these companies succeed because of their reputation; the delivery of their product is the best.
Customer service Importance
Good customer service directly correlates with a successful company. Not only because without it, they are far less likely to get customer’s coming to them for their services and keeping hold of them. It is important because a business is all about the people. Some of the greatest companies’ are people orientated and without this there is far less of a chance that a company will make a big impact, substantial difference and a lasting impression. Now what do these top companies have in common? The trait’s in which they deliver so well are common with many successful companies.
Passion is one of many important customer service success traits and so is highly valued by the customer.
Passion is something which can spark interest from the business owner to the valued customer. Some of the greatest companies were created by people with passion. For example, think about Steve Jobs. He started his business because it was his passion. If Steve Jobs wasn’t interested in computer systems then it would have been much harder for him to set up his company. With passion, the business is more likely to grow and as a result the customer becomes passionate about the business and the product which the company provides.
Passion in those who work face to face with customers is vital because they are the face of the company, the face of the product. It is important for the boss to spark passion in their employees. This is achieved by the top companies with numerous rewards for employees as well as the creation of understanding of the company’s philosophy and aim’s. If the employee who deals with customer’s at the forefront of the company believes and aims for what the boss aims for then only then can the customers become passionate also. This is a key in the success of customer service.
Customer’s buy passion. This is because it makes them feel good. If a product is delivered in a way that show’s passion, in a message that tells the customer that this product is important to those who made it, then the product will be of importance to the customer. If the boss believes in it, and the employees believe in it, the customer may also believe in the product.
Passion can get the company places because as with the delivery of a product, a company as a whole who show’s to their customers that they are passionate about there product is far more likely to succeed than a company without the passion. For example take an employee who is promoting the company’s product to a potential customer. If that employee knows everything there is about the product, for example the description of the product, the statistics and what it has that the competition does not have then this is a start. But if the employee doesn’t have the passion in the delivery of this product, the customer may be more likely not to buy. The customer goes for the impression on which you have on them and it’s vital that you sell them your passion.