Coaching

Learning how to coach is a life skill. It helps people to engage support for action, encourage participation in decision making and have the courage to release responsibility to people who are in a position to act. In achieving customer satisfaction, it is important that people who are in day to day contact with customers feel empowered to act and are comfortable with their role. Providing managers with coaching skills ensures that front line staff have the opportunity and motivation to act within a supportive framework.

Train the trainer

Creating a customer service culture is not a one-off task. It needs continual reinforcement and training. Where appropriate we run Train the Trainer programmes to transfer skills so that organisations have the flexibility of in-house training support. Train the Trainer programmes are also invaluable where there is a large multi-site training programme to deliver, and can also be invaluable for team leaders who may need to train new staff on a regular basis.

To find out more call us on 01483 230400