Customer service training

Training and coaching for front line staff and managers is integral to improving customer satisfaction.

All staff with roles that involve customer contact need training in customer contact skills. Their managers need to be able to lead, motivate and support them in implementing and further developing their skills.

Cape Consulting is committed to achieving positive outcomes. We believe in measuring results though employee surveys, as well as through ongoing customer research. We also recommend incorporating customer satisfaction measures in performance appraisal and performance monitoring to keep the learning alive.

We'd be pleased to discuss your training needs 01483 230400