Employee surveys

Cape Consulting offers employee motivation surveys, which can be run on-line. This provides the opportunity to find out the effectiveness of any customer satisfaction programme or training, and uncover any issues amongst staff that might get in the way of service delivery.

For more information call 01483 230400

Performance appraisal

Most companies run performance appraisal or performance management systems. Often these systems include few, if any, performance measures that are based on customer service performance. Cape Consulting has the expertise to advise on appropriate measures that will ensure that focus on customer service remains integral to the organisation.