Customer Strategy and Planning 2014

A regular fixture on the Raising Customer Standards calendar is the “Customer Strategy and Planning” event at the Metropole, Brighton.

The quote on the website sums it up perfectly: “It is a vital part of our community’s year, Customer Strategy and Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’. ”

See my Keynote here.

My event slides from Keynotes are available here

Other 2014 Presentations and Videos here

Judging Panel here