F&C Investments

“We engaged Cape Consulting to help us achieve our key objective of providing excellent customer service by consistently exceeding our customers’ expectations.Their customer research gave valuable and actionable feedback. They helped change the mindset of our people, including senior management, so that we now focus on both the experience we provide for customers and the financial return. Cape Consulting’s team made sure they understood our business; helping us to design specific measurement tools that are directly relevant to us and are easily understood by everyone.With their insight and expertise we have negotiated new and challenging performance targets with suppliers and are achieving the increased service satisfaction levels we are aiming for. We have also been recognised within the financial services sector for our leading edge approach.”

Cheryl Robertson, Director, Retail Client Services
F&C Investments