Q&A: At Travelocity, “Peopleocity” Helps Drive Customer Satisfaction

Since its founding in 1996, Travelocity.com has grown from just 10 employees into a global company with more than 2000 agents.  On May 17, 2013, John Billings, who has responsibility for Travelocity.com’s North American contact center operations, will host the Call Center
Read full news